Hitachi Channel Solutions provides equipment, systems, and services―centered on products for financial institutions such as ATMs―to help solve customers’ challenges. Leveraging sensing and security technologies, we operate globally, bringing together engineers from a wide range of fields to deliver highly reliable products and systems. Through technologies that support critical social infrastructure, we work together to realize a safe, secure, and sustainable society.
We are responsible for the design and development of products that support various aspects of society, including infrastructure. Engineers from a wide range of fields, including mechatronics, robotics, electronics, firmware and software, are working to provide optimal solutions to customers around the world.
We provide comprehensive solutions from a technical perspective―ranging from consulting and system implementation to operational support and maintenance―in response to our customers’ needs.
We support our products from a quality perspective in order to provide our customers with high-quality, highly reliable products. This is an important job that is involved in improving quality from both a hardware and software perspective, from the initial stages of product development to after-sales support.
You will be responsible for designing and developing embedded software and application software to be incorporated into our in-house products and services deployed in Japan and overseas. Through software development for products and systems closely tied to everyday life―such as ATMs and bank terminals―you will support the stable operation of critical social infrastructure.
You will also work on planning and developing new solutions, including web-based software development and the use of AI technologies. Through these initiatives, you will help improve the user experience and operational efficiency, contributing to the creation of a more convenient and secure society.
Leveraging expertise in mechatronics, robotics, and electronics, you will be responsible for developing equipment, control units, and devices to be incorporated into our in-house products for Japan and overseas, including ATMs, currency exchange machines, and teller terminals. In product development, you will apply a wide range of technologies―such as mechanical design using 3D CAD, motion control utilizing sensor technologies, and the design of microcontrollers and control circuit boards―to build mechanisms that operate accurately and safely in response to user actions.
In addition to the financial sector, we also work on product development for markets such as retail and healthcare. We place strong emphasis on eco-design to reduce environmental impact, supporting critical social infrastructure.
You will be involved in the upstream phases of development and take charge of projects from the development of proposed products and systems through implementation and operation. By working closely with relevant departments such as sales and design, you will consolidate information and drive projects forward smoothly by identifying and delivering the most optimal solutions.
A key feature of this role is the close proximity to customers. Leveraging our core technologies and solution capabilities, you will plan and propose systems and services tailored to customer needs.In addition to technical expertise, strong communication and coordination skills are essential, as you will create value from both technical and business perspectives.
You will be responsible for quality improvement activities that enhance the reliability of products and systems, including quality inspection work, quality checks during the design process, improvement of inspection tools, and the planning of measures to improve quality. In the unlikely event that an incident or malfunction occurs in the field, you will respond quickly and appropriately, investigate the root cause, and work to prevent recurrence.
Quality assurance is divided into hardware and software domains, and verification and evaluation are conducted according to the technical characteristics of each. Working closely with development teams, you will also propose improvements to further enhance product quality. This is a critical role that requires technical expertise, strong analytical skills, and calm, sound judgment to deliver products that users can trust with confidence.
We have been a financial terminal solution vendor that has expanded globally at an early stage. In the social infrastructure that is close to us, such as banks, convenience stores, and railways, Hitachi Channel Solutions' products, such as ATMs, have established a leading position both in Japan and overseas. Currently, our products are in use in over 100 regions.
We are advancing our solutions business by leveraging our financial domain expertise and technical capabilities gained through ATM design and development. Building upon our established technologies, trusted customer relationships, and strengthened digital initiatives, we create new data-driven solutions that deliver value to our customers. We are expanding our business globally beyond financial services into new sectors including retail, transportation, public services, healthcare, and construction.
While maintaining the functions and reliability of conventional ATMs, these machines offer expandability that enables integration with a wide range of devices and services. This supports the self-service transformation of branch counter operations while ensuring a safe and secure user experience.
To address financial institutions’ needs for “more efficient branch operations” and “more diverse and advanced customer touchpoints,” we provide a branch operation transformation solution called Branch Transformation (BX), utilizing digital technologies and AI. We contribute to solving management challenges and creating new value.
Leveraging payment-related software, we deploy payment channel solutions globally that support both cash and cashless transactions. In the ASEAN region, we also provide managed services that integrate ATM equipment, operations, and support as a single offering.
An air-input device that enables operations without touching a screen. Touchless interaction helps reduce hygiene-related risks such as infection, allowing users to operate with greater peace of mind. It is used in applications such as ATM transactions and clinic self-service reception and payment terminals.
Supports medication management for users such as older adults, who often take multiple types of prescriptions, by helping prevent overdosing and missed doses. Medications are set in advance, and at scheduled times the system provides voice guidance and on-screen notifications, helping users take out the correct medicine.
With the goal of creating “an environment where anyone can receive medical care with peace of mind,” clinics are increasingly introducing self-service payment terminals. SELFORT is designed to be easy to use even for first-time users and older adults, supports cashless payments, reduces the workload of medical staff, and shortens time required for end-of-day settlement procedures―earning strong evaluations from medical sites.
We have created innovations that enable labor savings, greater efficiency, and advanced services through automated machines such as ATMs and robots. Building on the highly advanced sensing and handling technologies we have cultivated over many years, we continue to refine and evolve these strengths while also promoting the use of security technologies, user experience/user interface (UX/UI), and edge-cloud connectivity technologies. With these core technologies as our foundation, we will continue to deliver new value to customers and society.
“Sensing” is a technology that acquires information such as the condition of objects and people through various sensors, and makes decisions such as detection, recognition, identification, and authentication based on that information. By using multimodal sensing to observe multiple conditions and types of information in real time, we realize high-speed, highly advanced sensing capabilities. Combined with handling technologies that leverage the acquired information, this enables control for automated transport and automated movement, including sorting, separation, and classification.
Handling technology plays a critical role in controlling automated machines and robots. Our technologies are widely used around the world across a variety of automated machines, starting with ATMs. With high-speed transport processing technologies and high reliability―covering processes such as banknote intake, transport, sorting, storage, and dispensing―our cash-recycling ATMs have earned strong global recognition. As automation and robotics solutions that support labor savings and efficiency improvements, these technologies are expanding into a wide range of fields.
Security technologies protect users and systems from external threats. In the financial sector, where high levels of safety are required, we have long provided a wide range of security measures through equipment and systems such as ATMs, earning strong trust from many customers. By researching and studying domestic and international cases and standards and participating in industry organizations, we leverage accumulated knowledge and expertise to strengthen technologies such as identity verification, cybersecurity, and media security.
From “things” to “experiences”―we are in an era where value lies in experiences and engagement. We pursue user interfaces (UI) that are easy for anyone to understand and use, and deliver new user experiences (UX). For essential automated machines such as ATMs and currency exchange machines, we have designed with universal design principles so that a wide range of users can operate them easily and with confidence. We are also working on new forms of communication that create fresh experiences, such as touchless operation using aerial displays and customer consultation supported by digital technologies like AI and AR.
Through edge devices and edge computing, data generated from sensors and transactions is collected, analyzed, and processed in real time close to the actual site. By further integrating with the cloud, we enable the aggregation, analysis, monitoring, and visualization of data that requires advanced analytics. This leads to the creation of customer value through new products and services, as well as continuous improvements to functions and operations.
Hitachi Channel Solutions was one of the first financial terminal solution vendors to expand globally. Today, our products and systems are used in more than 100 regions around the world.
In particular, in the field of cash-recycling ATMs, which enable deposited banknotes to be used for withdrawals, we lead the industry with over a 20% share of the global market.
Applications on your own behalf are also handled by job category.
For information on how to apply and the selection process, please see “Mynavi 2027”.
【Job categories】 Design and development / systems engineering / quality assurance / sales / materials procurement / accounting and finance / human resources and general affairs / legal affairs, etc.
◆After screening of documents based on the entry sheet and aptitude test, successful candidates will be interviewed (2 times).
